MANAGERIAL SKILLS AND EMPLOYEE PERFORMANCE IN SELECTED DEPOSIT MONEY BANKS IN KADUNA STATE

Abstract

The study examined the effect of managerial skills on employee performance in selected Deposit Money Banks in Kaduna state. Managerial skills were proxied by technical skills and interpersonal skills, while employee performance was the dependent variable. The population of the study comprised of all employees of banks with operational branches in Kaduna state. A sample of 333 employees was arrived at using the Taro Yamane formula from a population of 1972 employees of banks. The study adopted the stratified sampling technique to select employees from each bank. Primary data was collected using a structured questionnaire from the respondents and analyzed using linear regression analysis. The study found a positive effect of technical skills on employees’ performance of Deposit Money Banks in Kaduna State; likewise interpersonal skills indicate a negative effect of on employees’ performance of Deposit Money Banks in Kaduna state. The study recommends that DMBs should continue to train employees on newest technology that eases the process and speed up performance. in addition, employees should be charged (by way of reward) with the task of seeking and/or introducing improved ways of performing task(s). Finally, DMBs should equip employees with knowledge on how best to develop their emotional intelligence. This will help them understand themselves better as well as colleagues and in addition create cohesion and provide opportunities for knowledge sharing which will help in optimal task performance.