ATTITUDE OF NURSES` AS A PREDICTOR OF STUDENTS` LEVEL OF SATISFACTION ON SERVICE DELIVERY IN THE UNIVERSITY OF BENIN HEALTH CENTRE

Abstract

The study examined the professional attitude of nurses` at the University of Benin health centre as a predictor of the level of satisfaction of University of Benin students`. Three research questions and One hypothesis were raised in the study. A descriptive survey design was adopted in describing the level of students` satisfaction of nurses` services at the University`s health centre. The population of the study was mainly students` of faculty of Education which are Six thousand nine hundred and sixty six students` (6,966), sample of Three hundred and seventy eight (378) was selected thereafter from the said population via simple random sampling technique. The main data collection instrument wacthe questionnaire which was constructed using 4 point rating scale. Data was collected using the simple random sampling technique from a total of three hundred and seventy eight (378) respondents (students`) from 100 level to 400 level in the eight departments` under the faculty of Education,University of Benin.(These departments are: Educational management, Adult and non-formal education, educational evaluation & counseling psychology, educational foundations, curriculum & instructional technology, vocational & technical education, Human kinetics & sports science, Health safety & environmental education). Descriptive statistics of frequency count, mean and standard deviation and inferential statistics of simple Linear regression analysis were used to analyze the data and test the hypothesis respectively. The results showed that nurses` professional attitude is a great predictor of students` satisfaction of service delivery at the University of Benin health centre. The nurses` at the health centre possess a positive attitude towards the patients` (students`). This is an indication that students` who patronize the services of the health centre are pleased with the technical (professional) and moral attitude of nurses`. This paper recommends among other things that, nurses` should be sensitive to the services they provide to students` as this has a way of predicting or determining students` satisfaction ofservice delivery