STATE REGULATION OF TELECOMMUNICATION AND CONSUMER PROTECTION IN NIGERIA: INTERROGATING THE IMPACT OF THE CONSUMER CODE OF PRACTICE REGULATION OF 2007
Keywords:
State regulation, Telecommunication, Consumer protectionAbstract
Over the years, telecommunication in Nigeria has witnessed a lot of transformation as a result of technological advancement in the sector. It has become a vital engine room for socio-economic and political development yet without much surge in the protection of the telecom’s consumers. Using qualitative research design, this paper interrogated the link between state regulation of telecommunication and consumer protection in Nigeria, with a specific focus on examining the impact of the consumer code of practice regulation of 2007 on the protection of the rights of consumers of telecommunication services in Nigeria. The Neo-liberal theory of the state was adopted as the theoretical framework of analysis. The data for the study was drawn from multiple sources including articles from referred Journals, books, newspapers, magazines and was analysed using content analysis. The findings of the study revealed that the consumer code of practice regulation of 2007 significantly accounted for protection of the rights of consumers of telecommunications services in Nigeria. Based on this, the study recommended that the Nigerian Communication Commission (NCC) and CPC should establish offices in all the States of the federation and have outposts in every local government area with a view to tackling the problems that hamper the rights of telecom consumers in Nigeria.References
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