Social Networking, Knowledge Sharing and Innovative Service Delivery: A Conceptual Framework and Propositions

Authors

  • Makrop Davireng, 1Department of Business Education, Federal College of Education Pankshin
  • Dr Vem 2Department of Business Administration, University of Jos
  • Teresa Muese Nmadu Department of Business Administration, University of Jos
  • Silas Gontur Department of Business Education, Federal College of Education Pankshin

Keywords:

social networking, knowledge sharing, trust and innovative service delivery

Abstract

Social Networking has been found to impinge positively on organizational and employees' outcome. This study explores the role of social networking, trust and knowledge sharing on innovative service delivery by building empirical evidences
grounded in social capital, social exchange theory and diffusion of innovation theory. The study proposed a positive relationship between social networking and innovative service delivery through the intervening roles of trust and knowledge sharing. The
theoretical and practical contribution of the study as it relates to social networking, trust, knowledge sharing and innovative service delivery were discussed.

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Published

01-12-2020

How to Cite

Davireng, M. ., Jonathan Vem, L. ., Muese Nmadu, T. ., & Gontur, S. (2020). Social Networking, Knowledge Sharing and Innovative Service Delivery: A Conceptual Framework and Propositions. International Journal of Management Science Research, 6(2), 1–20. Retrieved from https://journals.unijos.edu.ng/index.php/ijmsr/article/view/44

Issue

Vol. 6 No. 2 (2020): December 2020

Section

Articles

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Copyright (c) 2022 International Journal of Management Science Research

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